FAQ's

 

Q: How long will it take for my purchase to arrive?

A: My current turnaround time is 7-14 business days.

Each piece is made in the Brave Sunday studio at time of order. Due to the handmade processes involved in each piece, time of year, etc processing time can be shorter or longer.

Q: How do you ship my purchase?

A: Each order is shipped to you via USPS First Class Mail. A tracking number will be sent to the email address you provide at the time of your order. If you need your order sooner, please contact me prior to ordering at hellobravesunday@gmail.com to set up a custom listing with priority shipping.

I ship to the address provided during checkout. Please make sure this information is correct and current.

Q: My package hasn't arrived yet, what should I do?

A: If more then 15 days have passed and tracking information states your packaged was deliver, please contact your local post office. They should be able to provide additional details regarding your shipment.

If that leads you nowhere, please reach out! I will do my best to help you figure out what happened. Please be aware that once the package leaves the Brave Sunday studio and is placed in the hands of USPS, I ultimately have no additional control or responsibility. Refunds and replacements will not be issued for lost items.

If you would like shipping insurance, please contact me PRIOR to making your purchase.

Q:Do you ship internationally?

A: At this time, I only offer shipping inside the United States. 

Q: My piece broke, what should I do?

A: I would love to help you get it fixed! Please send me an email at hellobravesunday@gmail.com and we can discuss your options. 

Q: I still have questions, now what?

A: If you can't find the answer to your questions here, please send me an email at hellobravesunday@gmail.com and I will be happy to do my very best to get you an answer.